Terms &
CONDITIONS
This Agreement is entered into by and between: PUSH Mind & Body Ltd and “The Client” whereby PUSH agrees to provide PUSH Coaching for the Client within The Business.
Definitions
“The Client” — The individual attending a coaching session within “The Business.”
“The Business” — The employer providing PUSH Coaching as a benefit to its employees (“Clients”).
“The PUSH Coach” — The Coach providing Coaching Services via PUSH.
“PUSH” — The organisation in relationship with The Business to provide the PUSH Coach and their Coaching Services.
Nature of the Relationship
PUSH (PUSH Mind & Body Ltd) holds a relationship with The Business to provide PUSH Coaching to its staff.
PUSH has a team of self-employed PUSH Coaches who deliver PUSH Coaching within The Business.
Via PUSH’s relationship with The Business, PUSH Coaches offer coaching services to staff members (The Clients).
Description of Coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.
1) Coach-Client Relationship
A. The PUSH Coach agrees to maintain the ethics and standards of behaviour established by the regulatory body they adhere to. It is recommended that the Client review those specific Codes of Ethics and the applicable standards of behaviour. The Client can do this by asking the PUSH Coach which regulatory body they adhere to (this is likely to be ICF, AC, EMCC, BACP, or otherwise).
B. The Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and their coaching sessions and interactions with the Coach. The Client agrees that the Coach is not and will not be liable for any actions, inaction, or direct/indirect results of any services provided by the Coach. The Client understands that coaching is not therapy and does not substitute for therapy if needed.
C. The Client further acknowledges that they may terminate or discontinue the coaching relationship at any time and that they may only be able to access PUSH Coaching infrequently, and regular sessions are not guaranteed.
D. The Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporating coaching principles, and implementing choices is exclusively the Client’s responsibility.
E. The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association. Coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care, or other professional advice, and it is the Client’s responsibility to seek independent professional guidance as needed.
F. The Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.
2) Services
PUSH Mind & Body Ltd,
20-22 Wenlock Rd,
London,
N1 G7U
Coaching will be provided through in-person and telephone meetings (where possible). The Coach cannot guarantee availability to the Client via e-mail or voicemail between scheduled sessions.
3) Schedule and Fees
PUSH Coaching is free for users attending PUSH Live Coaching sessions through their work. PUSH Live Coaching sessions will last approximately 1 hour.
4) Procedure
The timing of live coaching days and available sessions will be determined by PUSH and The Business at a mutually agreed-upon time. The Client is responsible for booking and attending sessions at their chosen time.
5) Confidentiality
This coaching relationship and all information shared with the Coach are bound by confidentiality, as per the relevant Code of Ethics. However, the Coach-Client relationship is not legally confidential, so communications are not subject to any legally recognised privilege. PUSH Coaching is not Business Coaching; therefore, all content shared in a PUSH Coaching session strictly falls under this agreement between Coach and Client.
The Coach may disclose information with the Client’s consent if they believe the Client is in danger of harming themselves or others.
6) Risk & Suicide
While PUSH Coaches are trained to assess risk, PUSH Coaching is not the appropriate space for dealing with imminent danger or suicidal thoughts. In these cases, the Client should contact emergency services or other suitable professional support.
7) Refusal Policy
PUSH Coaches have the right to refuse coaching to individuals they feel may be a threat to their physical, psychological, or emotional safety.
8) Release of Information
The Coach may need to share the Client’s name and contact information with their regulatory body for credential verification. By entering this agreement, the Client agrees to have their information shared only for these purposes.
9) Cancellation & Late Policy
The Client is responsible for notifying PUSH of cancellations or rescheduling as early as possible. Arriving more than 5 minutes late may result in the loss of the session, and the session may be reallocated to other Clients.
10) Record Retention Policy
PUSH Coaches will maintain records of coaching sessions for at least 7 years. These records will be minimal and will not contain personal judgements or sensitive information.
11) Termination
The Client may terminate the coaching relationship at any time. If a Coach is removed from The Business, PUSH will give notice to both The Business and The Client.
12) Limited Liability
The Coach makes no guarantees, and their liability is limited to the amount paid for coaching services.
13) Entire Agreement
This document reflects the entire agreement between the Coach and the Client. Any changes to this Agreement will be communicated in writing by PUSH.
14) Dispute Resolution
In the event of a dispute, the parties agree to attempt to mediate before pursuing legal action.
15) Severability
If any provision of this Agreement is found to be invalid, the remaining provisions will remain enforceable.
16) Waiver
The failure to enforce any provision of this Agreement does not constitute a waiver of that provision.
17) Applicable Law
This Agreement is governed by the laws of England and Wales.
18) Binding Effect
This Agreement is binding upon the parties and their successors.
By signing up for a PUSH Session, you are entering into this agreement between Coach and Client.
