Privacy
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At PUSH, we believe in the importance of looking after your information and ensuring you have maximum control over it. We’ve summarised the key points from our Privacy Policy and Terms of Use that relate to GDPR, although we recommend reading all documents in full.
Definitions
“The Client” — The individual attending a coaching session within “The Business.”
“The Business” — The employer providing PUSH Coaching as a benefit to its employees (“Clients”).
“The PUSH Coach” — The Coach providing Coaching Services via PUSH.
“PUSH” — The organisation in relationship with The Business to provide the PUSH Coach and their Coaching Services.
Nature of the Relationship
PUSH (PUSH Mind & Body Ltd) holds a relationship with The Business to provide PUSH Coaching to its staff.
PUSH has a team of self-employed PUSH Coaches who deliver PUSH Coaching within The Business.
Via PUSH’s relationship with The Business, PUSH Coaches offer coaching services to staff members (The Clients).
1. Introduction
1.1 We are committed to safeguarding the privacy of our clients.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our clients; in other words, where we determine the purposes and means of processing that personal data.
1.3 In this policy, “we”, “us” and “our” refer to PUSH Mind & Body Ltd.
2. How We Use Your Personal Data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 Usage data: We may process data about your use of our services. Usage data is anonymised and will not include personal details. The source of this data is our online PUSH Booking System powered by Zoho. This usage data may be processed for the purposes of analysing service use and improving our services. The legal basis for this processing is consent and our legitimate interests, namely monitoring and improving our services.
2.3 Account data: This includes your name and email address, collected through your booking via the PUSH Online Booking System powered by Zoho. Account data may be processed for:
(a) The Coach communicating directly with you,
(b) Sending relevant information regarding PUSH Coaching and mental health (only with explicit consent),
(c) Coaching credential applications by Coaches.
The legal basis for this processing is consent and our legitimate interests in enabling the Coach to obtain relevant credentials from their regulatory body.
2.4 Publication data: This is information that you post for publication on our website or services, processed for publication and website administration purposes.
2.5 Customer relationship data: This includes your name, e-mail address, and records of communication between you and The Coach. It is used for the Coach's professional development, supervision, and mentoring. This data is not used by PUSH or The Business for commercial purposes.
2.6 Notification data: If you subscribe to our email notifications or newsletters, this data will be processed for sending relevant communications, based on your explicit consent.
2.7 Correspondence data: This includes any communication content and metadata associated with emails or messages. It may be processed for communication purposes and record-keeping.
2.8 We may process personal data for legal claims, risk management, or professional advice, based on our legitimate interests.
2.9 We may process personal data for compliance with legal obligations or to protect vital interests.
3. Providing Your Personal Data to Others
3.1 We may disclose personal data within our group of companies or to service providers, insurers, or advisers, where necessary.
3.2 We may disclose personal data for compliance with legal obligations or to protect your vital interests.
3.3 We may share personal data with regulatory bodies for coaching credential purposes.
4. Retaining and Deleting Personal Data
4.1 Personal data will not be kept longer than necessary.
4.2 We will retain your personal data as follows:
(a) Usage data — retained for as long as needed for business interests.
(b) Account data — retained for the duration of our relationship with The Business and for 1 year after that.
(c) Publication data — retained until you request its removal.
(d) Customer relationship data — retained as long as needed for the Coach’s professional development.
(e) Notification data — retained until you change your preferences.
(f) Correspondence data — retained in line with personal record-keeping.
4.3 Personal data may also be retained to comply with legal obligations.
5. Amendments
5.1 We may update this policy from time to time by publishing a new version on our website and within the PUSH Online Booking System.
5.2 You should check this page occasionally for changes.
5.3 We will notify you of significant changes by email.
6. Your Rights
6.1 You have rights under data protection law, including:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority;
(h) the right to withdraw consent.
6.2 You have the right to confirmation of whether we process your personal data, and if so, access to that data.
6.3 You have the right to rectify inaccurate personal data and to complete incomplete data.
6.4 You have the right to erasure of your personal data under certain circumstances.
6.5 You have the right to restrict the processing of your personal data in certain circumstances.
6.6 You have the right to object to processing in certain situations.
6.7 You have the right to object to our processing for direct marketing purposes.
6.8 You have the right to withdraw consent at any time.
6.9 You may exercise your rights by contacting us at enquiries@pushmindandbody.com.
7. Cookies
7.1 Cookies are files sent by a web server to a web browser, used to store identifiers.
7.2 Cookies may be persistent or session-based, and they do not typically contain personal data.
8. Our Details
8.1 This website is owned and operated by PUSH.
8.2 We are registered in England and Wales under registration number [number], and our registered office is at 20-22 Wenlock Rd, London N1 G7U.
8.3 You can contact us:
(a) by post, to the address above;
(b) using enquiries@pushmindandbody.com.
9. Data Protection Queries
For any questions or concerns about how we handle your personal data, please contact us at enquiries@pushmindandbody.com.
